Frequently Asked Questions
Everything you need to know about shopping with Hardlife UK
What are your standard delivery timescales?
For items in stock, we typically dispatch within 24-48 hours. Standard delivery across the UK usually takes 3-5 working days, though larger equipment may require specialist pallet shipping which can take slightly longer.
Do you offer international shipping outside of the UK?
Yes, we ship to various international destinations. Shipping costs and lead times vary by location and order size; please contact our support team for a bespoke export quote.
What is your return policy for faulty or unwanted items?
We offer a 14-day return window for most products, provided they are unused and in their original packaging. If an item is faulty, please report it within 48 hours of delivery to initiate a warranty claim or replacement.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and direct bank transfers (BACS) for larger commercial orders.
Are your products covered by a warranty?
Yes, all Hardlife UK products come with a standard manufacturer's warranty against defects. The duration depends on the specific product category, typically ranging from 12 to 24 months.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the courier's portal to monitor your delivery progress.